Privacy
Policy
Effective Date: 07/01/2026
Latest Update: 07/01/2026
At Get Nailed, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our salon, website, or contact us online or by phone.
1. Who We Are
Get Nailed LTD
Address: 228 Regents Park Road, London, N3 3HP
Telephone: 07415 204 410
Email: info@getnailedlondon.co.uk
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
We may collect and process the following information:
Name, email address, phone number
Billing and delivery details for purchases
Booking and appointment information
Account login details (username/email)
Payment information (processed securely by third-party providers)
Appointment history and preferences
Communications sent to us (emails, contact forms, messages)
Allergy, health, or special treatment notes (provided voluntarily)
Technical data such as IP address, device, and browser type
We only collect data that is necessary to provide our services.
3. How We Use Your Information
We use your personal data to:
Manage bookings and appointments
Process ecommerce orders and payments
Create and manage user accounts
Send booking confirmations and reminders
Respond to enquiries and customer support requests
Improve our services and website functionality
Meet legal, accounting, and tax obligations
- Process booking deposits, confirmations, cancellations, and refunds where applicable
We do not sell or rent your personal data to third parties.
4. Lawful Basis for Processing
Under UK GDPR, we process your data based on:
Contract – to fulfil bookings, purchases, and account services
Consent – for marketing communications (where applicable)
Legal obligation – for tax and accounting records
Legitimate interests – to improve services and customer experience
5. Payments & Ecommerce
All payments made through our website are processed securely by third-party payment providers (e.g. Stripe, PayPal, or similar).
We do not store or process full card details on our servers.
Payment providers process your data under their own privacy policies.
- Some appointments may require a deposit to secure the booking. Deposit terms, including cancellation and refund conditions, are displayed at the time of booking.
6. Booking Systems & Third-Party Providers
If you book via a third-party platform (such as Fresha, Treatwell, or similar), your data will also be processed by that provider in accordance with their privacy policy.
We only work with reputable providers that comply with UK data protection laws.
7. Data Storage & Security
Your data is stored securely on protected systems and platforms with appropriate technical and organisational safeguards.
We take reasonable measures to prevent unauthorised access, loss, misuse, or disclosure.
8. Data Retention
We retain personal data only for as long as necessary:
Booking and transaction records: as required by law
Account data: until account deletion or inactivity
Marketing data: until consent is withdrawn
9. Cookies
Our website uses cookies to:
Enable core functionality
Improve performance and user experience
Analyse website usage (where applicable)
Non-essential cookies are used only with your consent via our cookie banner.
You can manage or disable cookies through your browser settings at any time.
10. Your Rights
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent at any time
Object to or restrict processing
To exercise your rights, contact:
📧 info@getnailedlondon.co.uk
We will respond within 30 days.
11. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
12. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
13. Contact Us
📧 info@getnailedlondon.co.uk
📞 07415 204 410
📍 228 Regents Park Road, London, N3 3HP